Family FAQs

Welcome to ParentSquare


How do I sign up or opt-in to receive messages and notifications?

You don’t have to take any action to receive emails, texts or phone calls. Our student information system (Skyward) syncs contact information directly with ParentSquare. If you want to utilize the app, simply download it from the Apple Store or Google Play Store and follow the prompts.


How do I manage my parent account?

You can edit your contact information with or without the ParentSquare mobile app. You can also change your language settings and change or reset your password.


Can I access communications for more than one of my students from the same account?

Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper lefthand corner. If you don’t see them, please contact your school office(s). 

What are the message/alert/notification categories, and what do they mean?

You can choose the time you receive messages via email, text, voice and/or the app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance. 

  • How to change notification settings
    • The Instant setting will send all Post notifications in real-time.
    • The Digest setting will send all Posts for the day in one single digest at the end of the day.


What types of messages will I get?

ParentSquare allows the district, and schools to send messages in a variety of ways.  


Post: Populates to your school’s “feed” in the ParentSquare app or web portal. You will receive an email and text notification that a post has been made. The time of notification is determined by your notification settings.


Direct Message: Staff can choose to send a private message to one or more users and parents can respond by email or using the ParentSquare mobile app.


Smart Alert: Can be sent at the district and school level, the message may be short  regarding non-urgent school related information or may include necessary information such as changes in schedule or attendance notifications. These can be sent via text, email or phone call. 


Urgent Smart Alert: These messages will be sent via text, email and phone call and include inclement weather notifications and health and safety issues.

My email is correct in ParentSquare. Why am I not receiving emails?

Please check your spam to see if any ParentSquare messages ended up there and mark them as "Not Spam." Also add [email protected] to your email contacts so your server recognizes the messages. If you still aren’t receiving emails, please contact [email protected] so that they can assist you. 


How do I change my password?

Please go to and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password. 


Can I change the email and/or cell phone number on my account? 

If you wish to change your contact information, please contact your school or update the information through Skyward. Skyward syncs nightly with ParentSquare to update information. If you would like to make edits to your ParentSquare contact information only log into your account or mobile app.

English is not my first language. How can I receive content in my native language?

You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language.

I am getting too many messages from ParentSquare. Is it possible to receive fewer notifications?

You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening.


I've received an invalid registration link. What should I do?

If your registration link expired, you’ll need a new one. Please contact your school office or send an email to [email protected] and ask for a new link to be sent to you.


My account merged with my partners accounts and now one of the accounts is no longer active? 

This occurs when the accounts have the same phone number or email and one of the family members is asked if they want to merge accounts. This is typically used when one family member takes the lead on receiving communications for their students. If both parents would like to maintain individual accounts connected to their students it is recommended to not merge. If you merge accounts and would like to remove the merge (unlink) please contact your district ParentSquare help desk.