During high-risk wildfire weather conditions, Puget Sound Energy (PSE) will take proactive steps to ensure safety while balancing the reliable delivery of energy to our communities. One tool PSE may use is temporarily shutting off power lines to help prevent wildfires from starting. This is called a Public Safety Power Shutoff (PSPS), and it’s a measure of last resort to keep you and your community safe.
If you or your family have home medical equipment that relies on electricity, please contact PSE Customer Care at 1-888-225-5773 for details about the Medical Life Support Program. You can also visit pse.com/medical for more information.
PSE will communicate with impacted customers in advance of and during a PSPS. When possible, the alerts will start two days before the PSPS is initiated.
- For the latest information about a PSPS in your area, visit the PSE Alerts and updates webpage.
- PSPS outages and Estimated Time of Restoration will appear on the Outage Map and MyPSE app.
- PSE will also share information with emergency response partners, local governments, community organizations and the media.
PSE account holders will receive an automated call, text or email alert, based on account preferences.
- Customers with Medical Life Support status noted in their PSE account will receive earlier notification, when possible, via phone call. Learn more about Medical Life Support status.
- Once the PSPS is initiated, PSE will send updates every 12 hours, as well as once power is restored.
- Make sure your PSE account contact information is up to date by visiting pse.com or calling Customer Care at 1-888- 225-5773.
If you have medical equipment that relies on electricity, please follow these guidelines to add Life Support status to your account. Life Support status is not a guarantee of service and PSE strongly suggests that customers have an appropriate emergency plan in place for Life Support.